At Zannier Hotels Bãi San Hô, nestled in the untouched charm of Phu Yen, Vietnam, the resort's motto is more than just words; it's a lived experience. David Francisco Castillo Pigalle, the Executive Assistant Manager, encapsulates this ethos, "Our aim is to showcase cultural enrichment for both Vietnamese and expat guests."
With a decade of experience alongside the hotel's owner, Pigalle reveals, "Every property he has opened aims to connect people to local culture, blend it with design, and empower the local communities." This principle is woven into the fabric of Bãi San Hô's existence. The resort serves as a bridge, connecting guests with "an authentic, rustic way of living," says Pigalle, a sentiment echoed by guests who "reconnect with the feelings they had when growing out of the big cities decades ago."
Pigalle’s narrative of the resort’s origin tells a tale of inspiration drawn from Vietnamese culture, traditions, and architecture, resulting in villas that offer "a comfortable homestay with a sense of history."
In a globalized world, Zannier Hotels ensures a unique experience at each location, whether it's the serenity of Phu Yen or the exhilarating wildlife safari in Namibia. "Each property evokes specific emotions and is inspired by local architecture, materials, and its people," Pigalle states.
The Zannier experience is one of 'understated luxury,' a concept brought to life through a meticulous selection of villa setups and materials, aiming to "cultivate a feeling of being at home and foster emotional connections," according to Pigalle. With a focus on wellness and sustainability, the resort has initiatives like a full-time Holistic Wellness manager and has achieved a "100% plastic-free status," along with other eco-friendly practices.
Notably, the resort is not just about serene landscapes but also about building a community that values gender parity and local talent. "In Vietnam, with an equal split of 50% male and 50% female employees... it serves as a testament that... you can ascend to the highest management positions," emphasizes Pigalle.
As for MICE and weddings, Bãi San Hô offers a unique setting that blends events with nature. Despite challenges like its remote location, the resort has successfully hosted groups like the WPO Vietnam, turning challenges into opportunities.
Regarding the guest experience, effective communication has been a key focus. "Ensuring effective communication with our staff became a top priority," says Pigalle. This has led to the staff confidently engaging with a diverse international clientele.
The dining experience at Bãi San Hô stands out for its authenticity, with Pigalle noting, "The owner's vision here is simple and authentic: using high-quality ingredients and traditional methods to create dishes without any fusion elements."
Looking towards the future and expansion, Pigalle emphasizes balance and local empowerment. "We provide job opportunities for locals and support fishermen by sourcing our fish and fish sauce from local sources," ensuring that the resort's growth does not detract from the region's inherent charm.
